[Hospitality]

Industry Background

There is an ongoing revolution in hospitality industry. The competition a hotel faces is no longer just another hotel but the online technology that drives customers to its doors. Twenty years ago, it was acceptable for a hotel to sell its products offline but today consumers are used to interacting with businesses via the internet.

More and more population in the world is online and this trend is to continue with service providers seeking to exploit new territories. For hotels this provides an opportunity to reach larger numbers of potential customers in a way that would have been unimaginable a few years ago. However, as technology developments continue at a relentless pace, it can be difficult for hotels to keep up with recent changes, let alone look to the future.

The key to success in this revolution is a reliable online reservation system that works precisely as hotel needs with the most customizable booking solution available, and powerful integrations with third party website builders, including property management systems, leading OTAs and popular payment gateways.

Our Experience

With more than 10 years experience in Hospitality industry, we can provide end-to-end solutions to the companies in the hospitality industry. We:

Understand Requirements:Understanding business requirements are essential for the success of an online reservation system. Our project manager and business analysts spend much time and effort to adequately access existing gaps and business challenges being faced by users. Understanding the gaps currently exist with the system, peoples expectation of use, how often they will be interacting with the system, what they feel and how to enhance their jobs are all topics that need to be addressed. Once they understand how those gaps and business challenges, they can work to translate those requirements into technical requirements used by development team to work on.

Offer Customized Experience:We eliminate messages and data that are irrelevant to guests and make the navigation and search features on the booking system easier to user, which helps guests to find products they are genuinely interested. We also simplify the payment processes. Better experience results in more return visits, which will translate into more sales.

Adopt Agile Development Process:Agile software development refers to a group of software development methodologies based on iterative development, where requirements and solutions evolve through collaboration between self-organizing cross-functional teams.

Agile process benefits us in the following ways:

■ Increase the quality of the deliverable

■ Cope better with change (and expect the changes)

■ Provide better estimates while spending less time creating them

■ Be more in control of the project schedule and state