[Online Healthcare Solutions]

About the Client

Our client provides an intelligent network with solutions that improve clinical communication, accelerate care delivery, and drive cash collection by connecting patients, providers, pharmacies, payors and financial institutions. To support quality care improvements and reduced administrative costs across the healthcare industry, our client operates as a neutral partner in an open network environment, offering connectivity and interoperability among all organizations, systems and solutions. Several members of our development team worked for RelayHealth for a long time before.

Overall Business Flows

System Modules

■ Messages: Patients can communicate health conditions with doctors, request an appointment or submit referral request. Health care service providers can send messages to colleague, record and send phone messages and process referrals.

■ Patient Account: Patients can manage their demographic information or the information of their family and can add or remove credit card information.

■ E-Prescription: Doctors can prescribe drugs and send the prescription to a patient or pharmacy. Patients can bring prescription to a pharmacy and pick up drugs or a pharmacy can mail the drugs to patients.

■ Practice Management: Staff with access privileges can maintain the basic information of a practice and can manage the doctors and nurses in the practice.

■ Doctors: Doctors can maintain their basic information and their websites.

■ Electronic Health Records: Connected service providers and patients can maintain the information in the health record, including patients’ basic information, health conditions, diagnoses, medications, allergies, immunizations, lab results or radiology results.

■ Web Visit: Patients answers some predefined questions and send the answers to Doctors. Doctors can view the questions and answers and make preliminary diagnosis.

■ Patient-Doctor Relations: In order to protect patient’s privacy, only those doctors that have connected with patients can view the information patients choose to share.

■ Pharmacy Management: User with privileges can maintain the basic information of a pharmacy, manage the pharmacists and staff in it and can perform intervention against inappropriate prescriptions.

■ Patient Education: The system will push health care advices to patients or their caregivers based on patient’s health conditions.

■ Meaningful Use: Eligible professionals (EPs) and hospitals need to successfully attest to demonstrating meaningful use of certified electronic health records (EHRs) to qualify for an incentive payment through the Medicare EHR Incentive Program administered by the Centers for Medicare & Medicaid Services (CMS). We help our client achieve meaningful use stage one successfully.

■ Integration with Third Parties: We built an Interoperability Toolkit using healthcare standards such as HL7 to enable customers to import, link and store messages in patients' electronic health records. The solution is highly flexible, and can work with a wide array of commercial and custom-built EHR applications.

Benefits

■ Reducing labor cost: By outsourcing client reduced cost greatly in hiring and training IT staff.

■ Staying focused: Client could stay focused on core business and not get distracted by complex IT decisions.

■ Increasing efficiency: By outsourcing to us, our client could make full use of a day as we are on a different time zone. We could continue to work after client’s employees went home and send critical tasks back for their employee to review the next day.